Shipping policy
Shipping & Returns
Sanaya Jewelry, last updated 28/09/2026
Shipping
Every order is carefully prepared and shipped within 48 hours of payment confirmation.
- France: delivered by La Poste within 2 to 4 business days after shipping.
- International : shipped from Bali with our logistics partner POS Indonesia, within 7 to 10 business days depending on the destination.
You'll receive a confirmation email with your tracking number as soon as your order ships.
Delivery times may be slightly longer during collection launches, holidays, or peak periods (e.g. Christmas).
Returns & Exchanges
You have 30 days from receipt of your order to request a return on non-personalized items. For customers residing in the European Union, the legal minimum withdrawal period of 14 days is guaranteed under Directive 2011/83/EU.
No returns are accepted without prior approval. Before sending anything back, contact our team at hello@sanayajewelry.com to receive return instructions. Items must be returned in their original packaging, unworn, and in perfect condition.
Return Conditions
- Personalized items (charms, personalized journals and passport covers, laptop cover, B6 journal etc.): made especially for you, these cannot be returned or exchanged. Only a manufacturing defect can be claimed, within a strict 14-day period from receipt.
- Earrings and piercings: for hygiene reasons, cannot be returned or exchanged.
- Return shipping costs: fully paid by the customer.
- Any return sent without prior approval, after the deadline, or containing items that are worn, damaged, or poorly protected during transit will be refused and sent back at the customer's expense.
Defective or Damaged Orders
All claims for defects or damage must include a complete, uncut video of the package being opened, showing the package still sealed and then the item in question. Claims without this video will not be accepted.
- Order damaged in transit: report within 3 days of receipt.
- Manufacturing defect: report within 14 days of receipt.
Send your video and order number to hello@sanayajewelry.com. Claims made after these deadlines will not be considered.
Sanaya is a Paris-born brand of personalized jewelry and leather journals, made for those who invest in themselves. More than accessories, they're personal statements.
Sanaya is a Paris-born brand of personalized jewelry and leather journals, made for those who invest in themselves. More than accessories, they're personal statements.